Customer service number: +40 316 301 933

Conditions of Use

General information

The online store, VECTOR SECURITY, is owned by VECTOR SECURITY DISTRIBUTION SRL, headquartered in Bucharest, Calea Vitan no. 6-6A ground floor, District 3, registered with the Trade Registry under no. J40/11015/2015, with sole identification no. RO34977540, tel: +40 316 301 933 (hereinafter referred to as the "Seller" or „Vector Security”).

We recommend that you read this document carefully!

Accessing, visiting, using or purchasing products from the website, the visitor or, as the case may be, the buyer, as legal entity, (hereinafter referred to as "Buyer") expresses its agreement to the Terms and Conditions described below (hereinafter referred to as "Agreement").

Given the specificity of the traded goods,, is intended exclusively for sale to legal entities. Natural persons cannot place orders on

The present agreement applies to all sales of goods and services through, and once concluded, may be modified only with the written agreement of both parties.

The present agreement may be unilaterally modified by the Seller depending on the evolution of the legal provisions, without the obligation to announce this specifically.

By creating an account and/or placing an order, the Buyer expresses consent on receiving electronic commercial messages from the Seller at the provided email address, understanding that as a result of the contractual relationship between the parties (relations between legal entities), the Seller may use the e-mail address provided as buyer information.

When placing an order in the online store, the Buyer, in its capacity of legal entity, expresses consent to the registration of an account with the specified email address in the special field for account.

When creating an account within the online store, the Buyer expresses consent on the specific communication methods, namely e-mail/phone, regarding the submitted orders and future orders as well as future campaigns, discounts, offers and events organized by the Seller.


How to buy?

For the purpose of placing an order on the website or by telephone the Buyer must have a valid email address. The email address will be associated with the client account on and through it the communication between us will be carried out later.

In the product presentation page the Buyer can verify all the information regarding the product characteristics, the sale price as well as the availability of the stock. The products for which the mention "In stock" is found are in our warehouse and can be delivered immediately.

For the products under which "Available upon Request" is mentioned, it is necessary to contact the Seller by telephone or email in order to obtain an estimated time for delivery or to present the conditions under which, certain products that are not in stock, can be purchased.

Once the product that the Buyer wants to buy has been identified, it can be added to the shopping cart by clicking on the "Add to cart" button. The desired quantity or even to give up the respective product can be managed through the "My Cart" section.

The submitted order on the website will be followed by an automatic email that only testifies the placement of the order. It constitutes firm acceptance of the order, and implicitly signifies the conclusion of the agreement between professionals, any telephone conversations, emails or any other methods of distance communication with the Seller's representatives confirming the delivery of the products. If the legal entity is not contacted by a Vector Security representative, the agreement will not be considered concluded without any obligation on behalf of the Seller, the Buyer understands that the mere automatic confirmation of the order immediately after placement does not create contractual obligations on the Seller’s behalf.

The seller does not assume responsibility for any display errors that appear on the website, for graphic items displayed on the website that are either erroneous or not viewable, nor for the proper functioning of external content sources referenced in the materials presented on the website, being in no way involved in their management.


Processing and confirmation of orders

The Seller will check the order and will notify the Buyer of the result of the checking process. The transmission by email or telephone, by the Seller, of the delivery notification/confirmation of delivery to the Buyer, without requiring any acknowledgment of receipt from the Buyer, constitutes the moment of the conclusion of the present agreement.

The products included in the accepted orders by the Seller will be delivered according to the terms of payment and delivery.

  • The Buyer may cancel an order by contacting the Seller using the information available in the "Contact" section before receiving the delivery notification message, by sending an email to [email protected]
  • The Buyer can return the product/products by following the procedure described in the section below "Returning Products".


Duration of the agreement

The present agreement is concluded for a specified duration, respectively for the duration required to deliver the submitted order through the online store Once the order is delivered, the agreement is considered honored, the Seller will be responsible only for the legal and contractual obligations incident after the delivery of the product and until the expiration of the warranty period of the product.


Order Invoicing

Each confirmed order specifies the products, the prices, the payment method and payment term. The Seller will issue an invoice for the delivered goods. The Buyer has the obligation to provide all the correct information required to issue the invoice in accordance with the legislation in force.

The prices and availability of products marketed by Vector Security may undergo further changes, this being influenced by external factors such as the pricing policy of the distributors/company.


Prices and product information

The prices presented in the online store include VAT (19%). Prices do not include shipping costs, unless specified on the product page, at the time of completion of the order or as the case may be, within the various time-limited campaigns organized by the Seller.

The content of the website (texts, product descriptions and descriptions, technical characteristics, images, symbols) is made in collaboration with the representatives of the manufacturers/suppliers of the listed products and may be incomplete for reasons related to the space and/or information structure. For this reason, the Seller does not assume responsibility for the completeness of the descriptions of the products presented on the website.

The seller and its suppliers reserve the right to change the technical specifications of the products without prior notification of the visitors/buyers.



The products purchased through are new, in original packaging and have a guarantee, according to the legal provisions in force and the commercial policies of the producers. The term of warranty arises from the moment of invoicing the product.

The warranty is valid only on Romanian territory, except the situations when otherwise stated in the commercial warranty certificate.

The Buyer is fully responsible for the installation and use of the products in accordance to the instructions provided in the provided documentation, the Seller is offering warranty only for production deficiencies or in case of non-compliance with the technical specifications presented on the website or as the case may be, in the specific documentation. Also, the Seller does not offer a warranty for the situation in which the product does not work properly as a result of a faulty installation.

Depending on the agreed commercial policy conditions, the warranty period may vary. The seller assumes no responsibility for the loss or modification of files stored on magnetic media in the product to be verified. After repairing the fault, the original warranty period is not extended.

The warranty of good functioning offered by the Seller automatically ceases to apply if the malfunction arises from the fault of the Buyer, due to improper transport conditions, from the connection of other devices, defective power supplies, faulty maintenance, installation errors, visible traces of forcing, intervention of a foreign / unauthorized person by the company or force majeure cases.

Also, the products that cannot be identified by the series inscribed on the invoice, which are missing the labels with the identification series/the original packaging or the accessories/components, are not covered by warranty, also, products with damaged labels are not covered by warranty.

For more information on product returns in case of non-conformity of products, refer to the section below - "Returning products". In the case of unwarranted requests for warranty, the Seller reserves the right to oblige the Buyer to pay the value of the diagnostic operation.



The warranty period granted for the purchased products starts from the invoice date and is valid for a period of 36 months.

The Buyer, in case of a request concerning the warranty, is obliged to notify the Seller in writing to the email [email protected], filling up the form for the technical department ("RMA").

After notifying the malfunction through the aforementioned email address, the Buyer may, after receiving the confirmation email regarding the possibility of receiving the product in question, ship the product to the Seller together with all its accessories and with the warranty certificate or/and invoice.

The expenses regarding the transport of the products for servicing during the warranty period are borne by the Seller, but only after receiving an e-mail through which our company confirms these aspects by reference to the factual situation described in the notification e-mail.

The Seller is not obliged to provide the warranty in case he finds that the reported malfunction is caused by incorrect handling/use /installation. Also, VECTOR SECURITY reserves the right not to grant the warranty in case of damages caused by the Buyer.

The Seller reserves the right to repair the product or to return the value of it in case a similar product is no longer on stock. The warranty does not cover normal wear and/or damage caused by loss, theft, improper use, accidents, negligent or malicious manipulation intentionally.

Any changes to products, including the addition, removal and/or replacement of parts by an unauthorized person will void the warranty. Unauthorized servicing or repairs of the product will also result in loss of warranty.

The Seller accepts no liability for accidental or indirect damages resulting from the defective or incorrect functioning of the products. Any claim for compensation addressed to the Seller cannot exceed the value of the purchase price of the product in question.

In case of unwarranted requests for the warranty, the Seller reserves the right to oblige the Buyer to pay the value of the diagnostic operation of the product and the corresponding transport fees.

If, at the moment of reception, the Buyer finds the lack of the warranty certificate, he must notify us within 48 hours after receiving the product at the email address [email protected] or at the phone number +40 316 301 933. Any subsequent referral will not be considered.

At the time of return the product must be placed in the original packaging, and the product identification series must coincide with the series on its packaging. Products damaged during transport due to improper packaging will not be covered by the warranty.


Returning products

The Buyer, as legal entity, may request the return of the purchased products from the online store in the following situations:

  • The products are not in conformity with the specifications on the website;
  • The products were delivered incorrectly by the Seller. Thus, in case of wrong delivery, respectively another product or in another quantity, you must report the Seller's incident within 24 hours in order to resolve the incident. If the product is not in stock, the Buyer may choose to replace it with another product for the full refund;
  • The products prove to be non-functional within the first 48 hours after their receipt (two business days), only following the procedure stipulated above regarding the Warranty.

The buyer can ask and request the return of the product in order to replace it with a new product. If the product is no longer in stock, the Buyer may opt for replacement with another product or for the full refund of the value. Regardless of the situation, the procedure for returning the products implies the Seller's notification before sending the product, by a message describing the cause of the return, sent to the email address [email protected].

In all cases, the Buyer must notify the Seller in writing of any defect or malfunction within 48 hours of observation, by email at the address: [email protected], compulsory filling the Form for the technical department ("RMA"). Also, in the email must contain the product code that will be the subject of the return and the invoice no. issued by the Seller.

From the date of notification, the Buyer has 3 working days to return the product, in the conditions shown in the previous chapter. Subsequent claims will not be considered.

The returned products must be accompanied by the RMA with the detailed description of the defect as well as a copy of the tax invoice issued by the Seller.

The time required to repair the product under warranty is established in accordance with the registration number of the RMA's but not later than 30 days.

To the extent that there is the possibility of service at the company headquarters in Calea Vitan, no. 6-6A, District 1, Bucharest, the failure will be remedied within the company. The company benefits from specialized (certified) persons in order to complete such repair works.

In case the Seller does not have the possibility to repair the defect internally, the product will be sent to the manufacturer's service, the transport costs being covered by the Seller, and the estimated repair time will 45-60 days, since confirmation with the manufacturer (valid for HIKVISION products).

Repairs made outside the warranty period will be made exclusively at the expense of the Buyer, this being announced in writing or by telephone regarding the costs as well as the duration of the settlement.

The products must be returned as they were received, accompanied by all the accessories and documents received at delivery. The return will be refused if the goods are damaged or the Seller notes that the products cannot be resold.

In case the product's lack of conformity is certified, the Buyer may choose to repair the product or to replace it with another product. If the replacement with a more expensive product is agreed, the Buyer will pay the difference of price, respectively if the value of the replacement product will be lower, he will receive the corresponding partial refund. All return and shipping costs will be borne by the Seller.


The agreement to receive electronic commercial messages, in accordance with Law no. 365/2002 regarding electronic commerce

The Buyer expresses its consent to receive electronic commercial messages from the Seller on the provided email address when placing an order or creating an account.

The professional Buyer has the possibility to modify at any time the information provided by him and to filter the messages that he wants to receive from the Seller, by accessing the online section "My Account" and logging into the personal account.

To the extent that the Seller will consider the sale of products to individual persons, according to the Emergency Ordinance no. 34/2014 regarding the rights of consumers in the agreements concluded at distance, consumers also benefit from the following right:

The consumer has the right to withdraw from this agreement, without having to justify the decision to withdraw and without incurring costs other than those provided in art. 13 paragraph (3) and art. 14 of Emergency Ordinance no. 34/2014, within 14 calendar days from the day on which the physical possession of the product enters. The return costs are borne by the consumer.

The returned product must be in the same state in which it was delivered (with all the accessories and documents that accompanied it). Are not accepted for return products with physical modifications, strokes, scratches, traces of excessive use and /or unauthorized interventions, etc.

The withdrawal of the purchase will involve the return of the product within the specified term (14 days from the date of receipt of the product), with all the related accessories, together with a copy of the invoice and the Guarantee Certificate in original.

In order to comply with the withdrawal term, the Buyer must send the information regarding the exercise of the right of withdrawal before the term is fulfilled.

The components of the product must not show any signs of deterioration (scratches, bruises), wear or use. Products that have the series deleted completely or partially will not be accepted. Otherwise, the Seller reserves the right to refuse the return or to charge a fee for bringing the products in working order.

The reimbursement (in whole or in part) of the value of the product, with the deduction of the costs related to the return of the products, will be made to the Buyer within a maximum of 14 calendar days from the moment when the Seller receives the notification of the Buyer of unilateral termination of the agreement.

The return of the amounts paid by the Buyer is made in the same way as the one chosen by the Buyer at the initial transaction, if the latter has not expressed his agreement for other solutions. The Seller may postpone the return of the payment until the time of receipt of the product or until the time of proof that the product was sent back to the Seller, depending on which of the 2 facts is the first.


Processing of personal data

The processing of your personal data, as a client of VECTOR SECURITY DISTRIBUTION SRL, is carried out in accordance with the legal provisions regarding the protection of personal data applicable to the relationships between professionals. For a complete information on the activity of processing the personal data performed by the Seller, as a data controller, we invite you to consult the section "Privacy Policy".

The website commits itself to respect the principles provided by the legislation applicable to the protection of personal data. For the purpose of this agreement, the personal data that are subject to processing may refer to: data of the representatives of the parties, respectively first and last name, e-mail address, contact details for identifying a person at delivery, delivery address etc.

The processing cannot be extended for other purposes, unless the parties expressly agree or there is a legal obligation that gives the right of any party to process the data.

VECTOR SECURITY undertakes to prevent incidents such as destruction, improper use, unauthorized access, disclosure or alteration of personal data.

Upon termination of this agreement, VECTOR SECURITY undertakes to cease the processing of personal data, except where there is a legal obligation that requires the further processing of data or the exercise of rights in court and/or in front of public authorities with control powers.

More details can be found in the section "Privacy Policy".


Major force and litigation

Neither contracting party shall be liable for non-performance of its contractual obligations if such non-execution is due to a force majeure event. Force majeure is an unpredictable event beyond the control of the parties and that cannot be avoided.

This Agreement is subject to Romanian law, in accordance with article 3 of the Regulation no. 593/2008 OF THE EUROPEAN PARLIAMENT AND OF THE COUNCIL of 17 June 2008 on the law applicable to contractual obligations (Rome I).

The possible disputes between the Buyer and the Seller will be settled amicably, and in the event that no agreement is reached on this way, it will be appealed to the competent courts from the Seller's headquarters.

To report a possible dispute, please write to us at [email protected].

Free transportation over 500 RON (TVA included)

Free shipping on orders

High Expertise in CCTV Systems

High Expertise in CCTV Systems

Free technical support

Free Technical Support
and Training Seminars

Multiple means of payment

Multiple means of payment